Refund policy

SHIPPING, RETURN, REFUND & CANCELLATION POLICY

Trading as Speed Bazzar (speedbazzar.in)

Last Updated: September 10, 2026

At Speed Bazzar, we are committed to providing you with the best product and service experience. This policy outlines our terms for shipping, returns, refunds, and order cancellations. Please read this policy carefully before making a purchase.

SECTION 1: SHIPPING POLICY

1.1 Shipping Coverage

We currently ship to all locations across India (Pan-India delivery).

International Shipping: We do not currently offer international shipping. All orders must be delivered within India.

1.2 Delivery Timeline

Standard Delivery: 4–6 business days from the date of order dispatch.

Please note that delivery timelines may vary depending on:

  • Geographic location and area accessibility

  • Road and weather conditions

  • Accuracy of the delivery address and pincode provided

  • Public holidays and unforeseen circumstances

  • Logistics partner capacity and service availability in your area

Important: Please ensure that your delivery address, pincode, and contact information are accurate to avoid delays.

1.3 Shipping Charges

Free Shipping: We offer FREE shipping on all prepaid orders (orders paid online).

Cash on Delivery (COD) Fee: A ₹50 COD handling fee is applicable to all Cash on Delivery orders.

Note: No additional shipping charges apply to any order.

1.4 Order Tracking

Once your order is dispatched, you will receive a tracking number via email and/or SMS. You can track your order status using this tracking number on our website or through the courier partner's website.

1.5 Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate.

We are not responsible for orders delivered to incorrect addresses provided by the customer. Address changes after dispatch may not be possible.

SECTION 2: RETURN POLICY

2.1 Return Eligibility

We want you to be completely satisfied with your purchase. You may return or exchange products under the following conditions:

Return Window: 7 days from the date of delivery.

Eligibility: Returns are accepted only for defective, damaged, or incorrect products, subject to the conditions set out below.

2.2 Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unworn, and in its original condition.

  • The product must be in its original packaging with all tags, labels, and accessories intact.

  • For defective or damaged items, an unboxing video is mandatory. The video should clearly show:

    • The sealed package being opened.

    • The defect or damage visible in the product.

    • The product serial number/invoice, where applicable.

  • All accessories, manuals, and free gifts, if any, must be returned.

Important: Without an unboxing video, we may be unable to verify and process claims relating to defective or damaged items.

2.3 Non-Returnable Items

The following items are generally NOT eligible for return or exchange, subject to applicable law:

  • Intimate wear, undergarments, and personal care products.

  • Opened cosmetics, beauty products, or perishable items.

  • Products damaged due to misuse, negligence, or improper handling.

  • Items marked as "Final Sale" or "Non-Returnable" on the product page.

  • Customized or personalized products.

  • Products returned without required documentation, including the invoice and, where applicable, an unboxing video for defective or damaged products.

2.4 How to Initiate a Return

To request a return:

  1. Contact our customer support team at info@vubmart.in.

  2. Provide your order number, product details, and reason for the return.

  3. Share the unboxing video, if applicable for defective or damaged items.

  4. Our team will review your request and provide return instructions within 24–48 hours.

  5. Pack the product securely in its original packaging and ship it to the address provided by our customer support team, or follow the return pickup instructions provided.

2.5 Return Shipping Costs

Defective/Damaged/Wrong Products: If the product received is defective, damaged, or incorrect due to our error, we will arrange for free return pickup or reimburse eligible return shipping costs.

Personal Preference/Change of Mind: If a return is permitted due to personal preference, such as not liking the product after delivery or a size/color preference, the applicable return shipping cost will be borne by the customer.

2.6 Exchange Policy

Defective/Damaged Products: We will replace defective or damaged products with a new item of the same model, subject to availability, at no additional product cost.

Personal Preference Exchanges: Exchanges based on personal preference, including size, color, or style, are subject to product availability and applicable return shipping costs.

SECTION 3: REFUND POLICY

3.1 Refund Eligibility

Refunds may be issued in the following cases:

  • The product is defective, damaged, or incorrect.

  • The product is not available for replacement or exchange.

  • The order is successfully cancelled before dispatch.

  • Payment was debited but the order was not successfully confirmed.

  • Any other situation where a refund is required under applicable law or our policies.

3.2 Refund Processing Time

Once we receive and inspect the returned product:

  • Eligible refunds will generally be processed within 5–7 business days after receiving the returned item.

  • Refunds for prepaid orders will generally be credited to the original payment method used during the purchase.

  • Bank/payment-provider processing times may vary. Please allow an additional 5–10 business days for the amount to reflect in your account.

3.3 Refund Method

Online Payments: Refunds will generally be credited to the original payment method, such as a credit card, debit card, UPI, net banking account, or wallet, as applicable.

Cash on Delivery (COD): For eligible COD refunds, refunds will generally be processed through bank transfer or another payment method communicated by our customer support team. You may be required to provide your bank account details, including:

  • Account Number

  • IFSC Code

  • Account Holder Name

3.4 Partial Refunds

Partial refunds may be considered where:

  • The product shows signs of use beyond what is reasonably required for inspection.

  • The product is returned without its original packaging or accessories.

  • The product condition does not meet the applicable return criteria.

  • The returned product has missing components, accessories, or free gifts.

Any refund decision will be subject to applicable law and the circumstances of the particular order.

SECTION 4: CANCELLATION POLICY

4.1 Order Cancellation Before Dispatch

You may request cancellation of your order before it is dispatched.

How to Cancel

  • Contact us at info@vubmart.in.

  • Request cancellation before 10:00 AM daily for same-day processing where possible.

  • Ideally, cancellation requests should be made within 1–2 hours of placing the order.

  • Provide your order number and reason for cancellation.

Important: We process and dispatch orders quickly to ensure faster delivery. Therefore, we cannot guarantee cancellation after the dispatch process has begun. Please contact us as soon as possible if you wish to cancel your order.

4.2 Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through our standard cancellation process.

However, depending on the circumstances, you may refuse delivery or initiate a return after receiving the product, subject to our Return Policy and applicable law.

4.3 Cancellation Refunds

If your order is successfully cancelled before dispatch:

  • An eligible refund will generally be processed within 5–7 business days.

  • Any COD handling fee may not be refundable where it represents a service/processing charge, subject to applicable law.

  • The refund will generally be credited to the original payment method or another eligible payment method communicated by us.

4.4 Cancellation by Speed Bazzar

We reserve the right to cancel orders in the following situations:

  • Product is out of stock or discontinued.

  • Pricing or product information contains an error.

  • Delivery address is unreachable, incomplete, or incorrect.

  • Fraudulent or suspicious transactions are detected.

  • Force majeure events, including natural disasters, strikes, or other circumstances beyond our reasonable control.

  • Other circumstances where cancellation is necessary or permitted under applicable law.

In such cases, we will notify you where reasonably possible, and any eligible refund for amounts already paid will be processed.

SECTION 5: CONTACT US

For any questions, concerns, or assistance related to shipping, returns, refunds, or cancellations, please contact us:

Email: info@vubmart.in

Customer Support Hours: Monday to Sunday, 4:00 PM – 6:00 PM IST

Website: speedbazzar.in

Thank you for shopping with Speed Bazzar.

We are committed to providing you with the best product and service experience.